VI'O CLOCK
Real contact, no ticket maze

VI'O Clock Support

App issues, purchase questions, safety reports, privacy requests, accessibility feedback, and feature ideas all start with a direct email.

Contact the team

Email admin@plugai.in. For a technical issue, include your iPhone model, iOS version, VI'O Clock version, the screen you were using, and what happened. Do not send passwords, payment-card data, Apple ID credentials, or unrelated personal information.

Start a support email

Safety or abuse

Include the board or Room name, display name, post title, approximate date, and a screenshot if available.

Send a safety report

Privacy or deletion

Read the deletion guide first, then send only enough detail to locate the content at issue.

View deletion choices

Copyright concern

Use the dedicated notice checklist so the specific material can be located and assessed.

Copyright & takedowns

Accessibility

Tell us the assistive technology, setting, screen, and task that did not work as expected.

Send accessibility feedback

Common questions

Why am I seeing sample or local content?

Shared features use Apple CloudKit when the signed app, iCloud account, and network make it available. If CloudKit cannot be used, VI'O Clock can fall back to on-device seed/local data. That fallback may not sync to other fans.

Does Global Pulse use my location?

No GPS permission is requested. If you opt in, the app uses only the country/region already selected in iOS Language & Region and increments an aggregate country counter.

How do I restore VIP?

Open More → Settings → Restore Purchases. Use the same Apple ID that made the purchase. If no active entitlement appears, check Settings → Apple ID → Subscriptions and then contact support with the non-sensitive details.

Why did the display name or Room identity change?

The current version does not create a stable VI'O Clock account. The display name is current-session state, and some community relationships are keyed to that name. This is a known limitation; include the old and new display names when requesting help.

Why is the launch time different from another source?

The announced date is November 19, 2026. A universal or regional digital unlock hour has not been confirmed by this app. Treat time-of-day displays as estimates until the publisher or platform holder announces otherwise.

How do I remove public content?

Follow Data & Deletion Choices. Because there is no account ID, the request must identify the specific post, reply, Room, or membership record.